Guest Service Counter (landside)
BAR · Main Terminal · landside
A landside DragonPass service point — fast-track help and a quick bite before security.
The Guest Service Counter sits landside in Qionghai Boao Airport's Departure Hall, at the check-in counter opposite Gate 2. Reached on DragonPass, it's a practical, service-focused stop rather than a traditional sit-down lounge. Staff handle check-in and luggage assistance and verify your DragonPass (Longteng Card) membership, then issue a service voucher that lets you use the fast-track Express Pass channel through security and continue to the airside First Class Lounge upstairs by Gate 2. There's a hot and cold bite to grab on the way through, which makes it a useful first stop if you arrive early or want a smoother run to the gate. The space is bright, well-signposted and efficiently staffed, with the focus on moving travellers through quickly rather than settling in for a long stay.
Crowding · Busy at peak
Not a workspace — this is a service counter, not a seated lounge. It's fine for quick tasks while you wait for verification, but for a place to sit and work, continue to the airside First Class Lounge.
This is a grab-and-go stop rather than a dining venue. There's a quick hot or cold bite to pick up before you clear security — enough to take the edge off, but not a sit-down buffet. For drinks and snacks in a seated setting, continue to the airside First Class Lounge.
Dietary: Vegetarian options
Inside the Main Terminal, head to the Departure Hall and find the check-in counter opposite Gate 2; present your DragonPass for verification.
- 01Enter the Main Terminal and go to the Departure Hall
- 02Look for Gate 2
- 03Find the check-in counter opposite Gate 2
- 04Present your DragonPass for verification and collect your service voucher
Landmarks: Gate 2 · Check-in counter · Departure Hall
ℹ Landside - at the "Check-in Counter" opposite Gate 2 in the Departure Hall (passengers go to the check-in counter with their Longteng Card and present it to the staff for verification. After successful verification, they will be given a service voucher. Passengers can follow the staff's instructions and use the service voucher to use the Express Pass service and go to the "First Class Lounge" next to Gate 2 on the second floor after security check)
DragonPassFacts checked by LoungeDeal on Jul 17, 2026
- —Children under 2 enter free
Airside members pay $20 — save $4.95Join Airside
Instant confirmation · No hidden fees · USD
Make the most of it.
Keep your DragonPass (Longteng Card) ready for quick verification.
Use the fast-track Express Pass channel to speed your run to security.
Grab a quick bite here before heading airside to the First Class Lounge.
Arrive early at peak flight times, when the counter can get busy.
This is a service point, not a seated lounge — go airside to actually relax.
Quick answers.
Not in the traditional sense — it's a landside DragonPass service point for check-in help, a fast-track channel and a quick bite. To sit and relax, head to the airside First Class Lounge upstairs by Gate 2.
Go to the check-in counter opposite Gate 2 with your DragonPass (Longteng Card). Staff verify your membership and issue a service voucher for the fast-track channel and onward access.
It's primarily a service and assistance counter rather than a seated lounge. For seating, snacks and soft drinks, continue to the airside First Class Lounge.
Before security — the counter is landside in the Departure Hall, so it's useful as a first stop before you clear the checkpoint.