Contact & Support
Tell us what you need and we'll point you to the right place. Whether it's a booking, your account, a lounge listing that looks off, or a partnership, [email protected] gets you a real answer fast.
Last updated June 29, 2026
Bookings & passes
Questions about a lounge pass, QR code, confirmation, payment, date change, or refund. Email [email protected] ([email protected] also reaches us) and include your booking reference.
Account & membership
Sign-in trouble, email changes, membership benefits, or closing your account. Email [email protected] from the address on your account so we can verify you quickly.
Lounge data corrections
Spotted wrong hours, prices, amenities, terminal info, or access rules? We're an independent database — tell us at [email protected] and we'll verify and update the listing.
Partnerships & press
Lounge operators, access networks, and media. Reach the right desk via [email protected] ([email protected] also lands with our team) with a short note on what you're after.
How to reach us
The fastest way to get help is email. Write to [email protected] and a person on our team will read it — there's no phone queue or chatbot loop to get through first.
We aim to reply within 1–2 business days. Complex booking or refund cases that depend on a lounge operator or payment provider can take a little longer, and we'll keep you posted while we sort it out.
What to include
A few details up front help us resolve things in one reply instead of three:
Your booking reference (if it's about a pass), the airport and lounge name, the email used for the booking or account, and a short description of what happened or what you'd like changed. Screenshots of any error or confirmation are welcome.
Lounge data corrections
LoungeDeal is an independent lounge database, not the lounge itself. Details can change without notice, so if something looks wrong — opening hours, price, amenities, terminal location, or access rules — let us know at [email protected].
We verify every correction against the operator or a reliable source before we publish it, then update the listing. Telling us where you saw the difference (a sign at the lounge, the operator's site) speeds that up.
Partner & press
If you operate a lounge, run an access network, or want to list or improve coverage, we'd like to hear from you. Media and press enquiries are welcome too.
Email [email protected] ([email protected] also reaches our team) with a short note on what you're proposing or asking about, and we'll route it to the right person.
A note on lounge entry
Lounge entry rules — guest policies, dress code, age limits, capacity, and same-day-travel requirements — are set by the lounge operator, not by LoungeDeal. We're a database and booking facilitator, so a confirmation or pass doesn't override the operator's conditions or airport security, immigration, and airline rules.
If you were denied entry or the experience didn't match what we listed, still email [email protected]. We'll look into it, help where the issue is on our side, and correct any listing that was inaccurate. None of this limits the consumer rights you have under applicable law.