Cancellation & Refund

This policy applies to lounge passes and bookings purchased through LoungeDeal. It sits alongside our Terms and Conditions and forms part of the agreement that governs your purchase.

Individual lounges, operators, and booking partners may set their own cancellation and refund rules. Where those rules are shown at checkout or in your booking confirmation and are more specific, they prevail for that booking. This policy covers everything else.

A pass or booking is refundable only if it is cancelled within the cancellation window shown at checkout for that product, and only where the pass has not been used and has not expired.

If no cancellation window is shown, or if the window has passed, the purchase is non-refundable except where a refund is required by law or expressly offered by us.

Cancellation windows vary by lounge, partner, and product, and the window that applies to your purchase is the one displayed at checkout and recorded in your booking confirmation.

To cancel within the window, you must contact us before it closes. The time shown at checkout is the deadline; requests received after that point fall outside the window and are treated as non-refundable.

A pass that has been used, redeemed, scanned, or presented for entry is non-refundable, in whole or in part, regardless of how much of the lounge visit you actually used.

A pass that has reached its expiry date or validity end without being used is also non-refundable. Passes are valid only for the date, lounge, and conditions shown at the time of purchase.

Unless otherwise required by law, refunds are not available where you do not use a pass because of circumstances outside LoungeDeal's control, including:

• -No-shows or arriving after the lounge has closed or reached capacity.
• -Missed, delayed, rescheduled, or cancelled flights.
• -Denied entry for failing to meet lounge entry requirements, dress code, age, guest, or boarding-pass rules.
• -Lounge capacity limits, temporary closures, or operational restrictions on the day of travel.
• -Terminal changes, gate changes, or being unable to reach the lounge before your flight.
• -Security delays, immigration or visa issues, airport disruption, or other travel disruption.

Where a lounge is permanently closed or unavailable for the full validity of an unused pass through no fault of yours, contact us and we will review the booking.

Occasionally a pass or booking may be listed with an incorrect price or in error due to a technical, pricing, or inventory issue. Where this happens, we may cancel the affected booking and issue a full refund to your original payment method.

A booking confirmation does not guarantee a price that was clearly an error. We will let you know if a booking is cancelled for this reason.

To request a cancellation or refund, email [email protected] with your booking reference and the lounge and date of travel. This helps us locate your purchase quickly.

Approved refunds are returned to the original payment method used at checkout. Processing typically takes 5–10 business days to appear, depending on your bank or card provider. We cannot refund to a different card, account, or person.

Please contact us first if you have an issue with a booking — most concerns can be resolved quickly through support. Raising a chargeback before contacting us can delay resolution.

We may decline, reverse, or withhold refunds, and may suspend or close accounts, where we reasonably suspect fraud, abuse, payment issues, or policy breaches connected to a booking or chargeback.

Nothing in this policy limits or excludes rights that cannot lawfully be excluded, including mandatory consumer guarantees and statutory rights that apply to you. Where the law gives you a right to a remedy, that right is preserved.

This policy applies in addition to those rights, not instead of them.

Questions about cancellations or refunds can be sent to [email protected].