Privacy Policy

This Privacy Policy applies to visitors, travelers, customers, Airside members, business partners, and anyone who contacts LoungeDeal. It does not apply to third-party websites, lounges, airports, airlines, payment providers, or access networks that operate under their own policies.

We may collect the following categories of information where relevant to your use of LoungeDeal:

• -Contact details such as name, email address, phone number, and country.
• -Booking details such as airport, lounge, date, time, guest count, passenger names, booking reference, and purchase history.
• -Account and membership details, including Airside membership status and support history.
• -Payment and billing details processed through payment providers. LoungeDeal does not intend to store full card numbers.
• -Technical data such as device, browser, IP address, approximate location, cookies, analytics events, pages viewed, and referral source.
• -Communications you send to us, including correction reports, support requests, partner enquiries, and feedback.

We use information to operate and improve LoungeDeal, including to:

• -Provide airport lounge information, booking flows, QR passes, confirmations, support, refunds, and service updates.
• -Verify bookings, prevent fraud, resolve disputes, and enforce our terms.
• -Maintain lounge, airport, pricing, access, and editorial data.
• -Personalize useful content, remember preferences, and measure website performance.
• -Send transactional emails and, where permitted, product updates or marketing that you can opt out of.
• -Comply with legal, tax, accounting, payment, security, and regulatory obligations.

We may share information with service providers and partners where needed to operate LoungeDeal. This can include payment processors, email providers, analytics tools, fraud-prevention providers, cloud hosts, customer support tools, booking partners, lounge operators, airports, access networks, and professional advisers.

Where you book lounge access, we may share the details needed to issue, validate, support, or fulfil that booking. We do not sell personal information in the ordinary sense of exchanging it for money.

LoungeDeal may use cookies, pixels, local storage, and similar technologies to keep the site working, understand performance, improve search and booking flows, prevent fraud, and measure marketing. You can control cookies through your browser settings, but some features may not work properly if required cookies are blocked.

LoungeDeal works with global technology, payment, support, booking, and infrastructure providers. Your information may be processed in countries other than where you live. Where required, we use reasonable safeguards for cross-border processing.

We keep personal information for as long as reasonably needed for the purposes described in this policy, including providing services, resolving disputes, maintaining business records, meeting legal obligations, preventing fraud, and improving our products. We may retain de-identified, aggregated, or statistical information for longer.

We use reasonable technical and organizational measures designed to protect personal information. No website, payment flow, database, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also be able to withdraw consent or complain to a privacy authority. To make a request, contact [email protected]. We may need to verify your identity before acting on a request.

LoungeDeal is not directed to children. Bookings for minors must be made by a parent, guardian, or authorized adult. If you believe a child has provided personal information without appropriate consent, contact us.

We may update this Privacy Policy from time to time. The updated version applies when posted, unless a later effective date is stated. Material changes may be highlighted on the site or sent by email where appropriate.

For privacy requests or questions, contact [email protected].